Privacy Policy

Effective Date: 01/11/2024

At Lolo's Gifts we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website at www.lolosgifts.co.uk , make purchases, or use our services.

By using our Site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

• Personal Information: This includes any information that identifies you personally, such as:
  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (credit/debit card details, billing address)
  • Account credentials (if you create an account with us)
• Non-Personal Information: This includes data that does not identify you personally, such as:
  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages you visit on our Site
  • Location data (if you enable location services)
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience, track your behavior on our Site, and analyze trends. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

• To Process Transactions: We use the information you provide (such as billing information and shipping addresses) to complete your purchases and deliver the products/services you request.
• To Communicate with You: We may use your email address to send order confirmations, shipping updates, customer service messages, or promotional offers if you've opted in.
• To Improve Our Services: We use both personal and non-personal data to analyze how you use our Site, improve the user experience, and tailor our offerings to better meet your needs.
• To Send Marketing Communications: If you opt-in to receive newsletters or promotional emails, we may send you offers, updates, and news related to our products and services. You can opt-out of these emails at any time.
• To Comply with Legal Obligations: We may use or disclose your information to comply with applicable laws, regulations, legal processes, or government requests.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following situations:

• Service Providers: We may share your information with companies that help us process payments, fulfill orders, send marketing communications, or provide customer support. These third-party vendors are contractually obligated to protect your data.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
• Legal Compliance: We may disclose your personal information if required to do so by law or in response to a valid request by law enforcement or government authorities.

4. Data Security

We implement reasonable security measures to protect the personal data we collect from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of data transmission over the internet is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data, subject to certain conditions (e.g., where retention is required by law).
• Opt-Out: You can opt-out of receiving marketing communications at any time by following the "unsubscribe" instructions in the emails or contacting us directly.
• Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Restriction of Processing: You can ask us to limit how we process your data under certain circumstances.

To exercise any of these rights, please contact us at [Insert Contact Information].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the performance and functionality of our Site, and to provide a personalized experience. Cookies are small data files stored on your device when you visit our Site.

• Types of Cookies:
  • Essential Cookies: These cookies are necessary for the operation of our Site.
  • Analytics Cookies: These cookies help us understand how users interact with our Site, such as which pages are visited most frequently.
  • Advertising Cookies: These cookies track your browsing activity and may be used to deliver personalized ads to you.

You can manage or disable cookies through your browser settings, but please note that certain features of the Site may not function properly if cookies are disabled.

7. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal data from a child under 13, we will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated Privacy Policy on our Site with a new "Effective Date" at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Lolo's Gifts
South Way

Southwell Business Park

Portland 

DT5 2NJ
info@lolosgifts.co.uk